Customer and Employee Satisfaction Surveys

Customer Satisfaction Surveys:  To better serve the public we conduct a customer satisfaction survey every two years. This helps us determine our effectiveness in providing services and products and how we can improve. The customer satisfaction survey asks our customers about a wide range of WYDOT's services, including construction and maintenance projects, obtaining a driver license, interaction with the Highway Patrol, and general questions about air service and airports.

Employee Satisfaction Surveys:  Another of WYDOT's goals is to develop and care for our employees. Periodic surveys are conducted to gather information from our employees. The feedback from these surveys helps to improve employee morale, increase job satisfaction, and create a positive environment within the workplace. 

Customer Service Survey Results

• 2023 Customer Satisfaction Survey
   
• 2020 Customer Satisfaction Survey
   
• 2018 Customer Satisfaction Survey
   
• 2016 Customer Satisfaction Survey
   

Employee Satisfaction Survey Results

• 2021 Employee Satisfaction Survey         
  2021 Employee Satisfaction Survey Executive Summary          
  2021 Employee Satisfaction Survey Presentation Slides
   
• 2019 Employee Satisfaction Survey